Shipping Policy

Orders placed with Wet Crate before 3PM EST Monday-Friday are generally shipped out the SAME DAY. Orders placed on Saturday or Sunday will ship out on Monday. Postal holidays, and special circumstances, such as weather, may prevent us from shipping your package. Currently 98% of orders ship out same day.

DOMESTIC SHIPPING

All shipping is done via USPS and is a FLAT $4.95.

Orders under $40 are shipped via USPS First Class and usually arrives within 3-5 business days.

Orders over $40 are shipped via USPS Priority and usually arrives within 1-3 business days.

The shipping timeframes above are provided by USPS and are NOT guaranteed by them. Wet Crate has no control once USPS takes possession of your shipment.

Package tracking information is provided via email once your items are accepted by the carrier.

INTERNATIONAL SHIPPING

We currently don’t ship internationally

To prevent any delays of your order Wet Crate reserves the right to substitute bottle sizes. For example; If you order a 60ml bottle we may send you two 30ML’s

 

Return Policy

Ejuice Returns

Due to sanitary, health and security related issues Wet Crate cannot accept returns on eliquids. If you have an issue with your order please use the live chat below, or call us at 347-770-7003.

Damaged Goods

If you receive your item(s) damaged by USPS, please contact Wet Crate within 24 hours of receiving your package. Please provide detailed pictures of the damage to the unopened package.

Wrong Item Received

In the unlikely event that you receive the wrong item, please call customer service for a return authorization. Once the item is received by us, the correct item will be shipped out to you. Items must be received unopened with the safety wrap still intact. If the item was opened or damaged it will not be accepted for return.

When returning an item it is your responsibility to properly package it to prevent damage in transit. Damaged returns may be rejected.

If the item you’re returning is out of stock, a store credit will be issued for the full purchase amount of that item.

CUSTOMER SERVICE


MON-SAT 12PM-8PM EST
PH: 347-770-7003
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